FAQ
Here are some quick answers to questions we receive!
Orders
Australia:
Standard Shipping – Orders under $100 will be charged $10
Or free for orders over $100
Urgent Express Shipping - $15
International:
Standard International 0kg–1kg 6 to 27 business days $30.00
Standard International 1.1kg–2kg 6 to 27 business days $40.00
Standard International 2.01kg–5kg 6 to 27 business days $75.00
Australia:
For all Australian orders we aim to deliver within 1 – 3 business days. Rural and remote areas please allow between 3 – 5 business days.
International:
For orders outside of Australia transit time can take 6-27 business days depending on location. If you have further question around this please Contact Us
When your order is dispatched you will receive a dispatch confirmation email. Within it you will be able to find your tracking number. You will also be able to find the tracking details within your orders tab on your online account. Please note that details will only start to appear once the courier has picked up your parcel so there may be a delay in seeing information.
If you need to change the delivery address for your order, please get in touch with us. As we aim to ship all orders as quickly as possible, it is important that we receive the new address details as soon as possible. Contact us
We accept payment through Visa, Mastercard, Paypal Express, Google Pay, Apple Pay & Afterpay.
Our products are packaged in a compostable bag that is made from plant starch. This package can either be placed in your recycling bin or home composting system where it will degrade naturally between 90-180 days. (If not in one of our compostable bags it'll be wrapped with care in paper) Our courier bags are Eco-Sense paper bags that can be placed in your recycling bin.
Shipping & Returns
We at Murrundindi take pride in our product and are dedicated to customer satisfaction. Should you find any fault with your purchase we would love to hear about it, as we are committed to ensuring the highest quality possible.
We will gladly reimburse you for your purchase or exchange it for you, provided you notify us within one week of receiving it. We will cover the costs of the return. To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please send us an email prior to returning your purchase so that we can ensure a speedy reimbursement, once we have received it. Emails can be sent to murrundindi@murrundindi.com.au mentioning your order number and a brief description of the fault.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Contact us
Due to the fact that Murrundindi products make fantastic gifts and are often purchased for someone else, we are happy to exchange your purchase should you have ordered the wrong size or simply change your mind. Please use the Size Guide and choose carefully as the return shipping will be at customers expense.
For hygiene reasons, Items that have already been worn and washed will not be exchanged. We will exchange any item within 30 days of receiving your order.
Just send an email to murrundindi@murrundindi.com.au with your order number, the product you would like to return and the product you would like in exchange. All exchanges must be sent back to us at the customers expense. Assuming it is still in stock, we will pack and send your exchange to you at our expense.
Address all exchanges and returns to:
ATT: RETURNS
MURRUNDINDI PTY LTD
28 The Cresent
TYABB VIC 3913
Please make sure the item returned is accompanied with its original packaging.
PLEASE NOTE ALL SALE ITEMS PURCHASED ARE FINAL (No exchange or refund) - Please choose carefully!
Products
Please refer to our Size Guide and if you are still having trouble feel free to reach out to us. Contact us
To keep it looking crisp, fresh and rich in color, we recommend a cool wash with the garment turn inside out during wash. If you use the washing line keep it turned inside out and hang in the shade.
Length- This measure is from the highest shoulder point to where the front of the garamnet ends at its lowest point (hem)
Across Shoulders- This measures where the seams join on one shoulder to the seam joint on the other shoulder. Make sure the shoulders are straight
Chest– Measure from first seam on under arm point
Sleeve Length – Measure from top armhole (lowest shoulder point) seam to bottom hem
Sustainability
Our products are packaged in a compostable bag that is made from plant starch. This package can either be placed in your recycling bin or home composting system where it will degrade naturally between 90-180 days. (If not in one of our compostable bags it'll be wrapped with care in paper) Our courier bags are Eco-Sense paper bags that can be placed in your recycling bin.